Nondiscrimination and language assistance

Our policy

Riverbend Medical Group complies with applicable federal civil rights laws, including Section 1557 of the Affordable Care Act. We do not discriminate, exclude people, or treat them differently because of race, color, national origin, age, disability, or sex in our health programs and activities.

Our nondiscrimination policy includes protection from discrimination based on sex characteristics, sexual orientation, gender identity, and sex stereotypes, to the extent protected by applicable law. We are committed to providing respectful access to care and to addressing concerns when a patient believes they have not been treated fairly.

Free aids and services for people with disabilities

We provide reasonable communication aids and services at no cost when needed to communicate effectively with people with disabilities. Depending on the request, these may include qualified sign language interpreters and written information in other formats, such as large print, audio, or accessible electronic formats.

We will work with you to understand what will be effective for your visit or communication. Please let us know as early as possible so we can arrange an appropriate aid or service. You do not need to bring your own interpreter or pay for an auxiliary aid that we arrange.

Free language services

We provide language assistance at no cost to people whose primary language is not English or who need help communicating in English. Services may include qualified interpreters and information written in other languages when available and appropriate to the communication. We do not ask patients to rely on children or other family members to interpret when a qualified interpreter is needed.

We will take reasonable steps to identify the language assistance you need and to arrange it for your care or discussion with our office. Tell us your preferred language and whether you need an interpreter when you contact us.

How to request help

Call (614) 938-2740 or ask the front desk at either office for an interpreter, an auxiliary aid, or information in another format. If you are arranging an appointment, tell us what support you need and when you will visit. If you need help after arriving, let a staff member know and we will work with you to arrange assistance.

Short North office: 655 N High Street, Suite 210, Columbus, OH 43215.
Dublin office: 5500 Frantz Road, Suite 120, Dublin, OH 43016.

Language assistance

Language assistance is available at no cost. Call (614) 938-2740.

Filing a grievance

If you believe we did not provide a requested aid or service, or that Riverbend Medical Group discriminated against you, you may file a grievance with our Section 1557 Coordinator in person at either office, by mail, or by phone. You may file for yourself or with help from someone you choose.

Please include your name and contact information, what happened, when it happened, and who was involved if you know. Providing these details helps us investigate, but you may contact us to discuss a concern even if you do not have every detail. We will acknowledge your grievance within five business days and respond in writing within 30 days. We will review the concern fairly and will not retaliate against anyone for raising it.

Filing a civil rights complaint with HHS

You may file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights (OCR). You may submit a complaint through the OCR Complaint Portal, mail it to the address below, or call OCR for assistance:

U.S. Department of Health and Human Services
200 Independence Avenue S.W., Room 509F, HHH Building
Washington, D.C. 20201
Phone: 1-800-368-1019
TDD: 1-800-537-7697

Section 1557 Coordinator contact

To request help or file a grievance with Riverbend Medical Group, contact our Section 1557 Coordinator:

Riverbend Medical Group
Attn: Section 1557 Coordinator
655 N High Street, Suite 210
Columbus, OH 43215
(614) 938-2740