Terms of use

Acceptance of these terms

These Terms of Use apply when you visit or use the public website operated by Riverbend Medical Group, including its general information pages, location details, and appointment request features. By using the website, you agree to these terms. If you do not agree, do not use the website. These terms apply in addition to any separate terms that may apply to a particular service or account.

Purpose of this website

The website provides general information about Riverbend Medical Group, our physicians, specialties, offices, accepted insurance information, and ways to contact us. It also allows visitors to send a request for an appointment. The site is intended to help you learn about our practice and decide how to contact our team. It is not a substitute for professional medical care or a direct conversation with a clinician.

Not medical advice

Content on this website is provided for general informational purposes only. It is not medical advice, diagnosis, treatment, or a recommendation for a particular care plan. Health information can change, and a general explanation may not apply to your circumstances. Do not rely on website content to diagnose or treat a health concern, and do not delay seeking professional advice because of something you read here.

For guidance about your health, speak with a qualified health professional who can consider your individual needs and medical history. Do not send sensitive medical details through the public appointment request form.

No doctor–patient relationship

Visiting this website, reading its content, sending a general inquiry, or submitting an appointment request does not create a doctor–patient relationship with Riverbend Medical Group or any of its physicians. A care relationship is established only through appropriate clinical processes and mutual agreement to provide care.

Appointment requests

An appointment request is a request for our scheduling team to contact you; it is not a confirmed appointment or a guarantee that a particular physician, date, time, or location will be available. Our team will contact you to discuss availability and confirm the visit. Times shown as “Next available” are estimates of current scheduling availability and can change before your request is reviewed.

Please provide accurate contact information and check for a response from our office. Do not include confidential medical information in the optional note. If you need to change or cancel a confirmed appointment, contact the office directly.

Emergencies

If you believe you may be experiencing a medical emergency, call 911 or go to the nearest emergency department. Do not use this website, an appointment request, email, or the patient portal to seek emergency or urgent help. These services are not monitored as emergency channels and may not be reviewed promptly.

Patient portal

Some patients may have access to a separate patient portal that requires an individual login. Portal access and use are governed by the portal's own terms, privacy practices, and security procedures. The public website does not display your portal records or login credentials. Keep your sign-in information private and sign out when using a shared device. For urgent medical needs, do not use the portal; call 911 in an emergency or contact our office for other concerns.

Acceptable use

You may use the website only for lawful purposes and in a way that does not interfere with other people's use or the operation of the site. You agree not to:

• Use the website to violate a law, regulation, or another person's rights.
• Scrape, harvest, copy, or collect site information through automated means without our written permission, except for ordinary search engine indexing.
• Upload or transmit malware, harmful code, or material designed to disrupt or damage a device, network, or service.
• Submit information you know to be false, misleading, or intended to interfere with scheduling or practice operations.
• Impersonate another person, misrepresent your identity, or use someone else's information without permission.
• Attempt to bypass security measures, gain unauthorized access, overload the site, or test its systems without authorization.

We may restrict access or take other appropriate steps if we reasonably believe a use violates these terms or threatens the website, our practice, or others.

Accuracy and availability

We make reasonable efforts to keep the website useful and current, but information may be incomplete, delayed, or out of date. Physician availability, office hours, insurance participation, and services can change. Contact our office to verify information that matters to you before relying on it.

We may update, suspend, or remove website content or features at any time. We do not guarantee uninterrupted access, that the website will be available at every time or on every device, or that every error will be corrected immediately.

Third-party links and maps

The website may link to third-party sites or services, including Google Maps and other mapping tools, for convenience. Those services are operated by independent organizations and may have their own terms, privacy practices, accessibility features, and availability. Riverbend Medical Group does not control or take responsibility for third-party content or privacy practices. A link does not mean we endorse the linked service or its content. Review the third party's own terms and privacy information before using it.

Intellectual property

Unless otherwise noted, the text, design, logo, photographs, and other materials on this website belong to Riverbend Medical Group or are used with permission from their respective licensors. They are protected by copyright, trademark, and other applicable laws. You may view and print reasonable portions for personal, noncommercial use. You may not reproduce, modify, distribute, publicly display, or use the materials commercially without prior written permission, except where the law allows.

Disclaimer of warranties

To the fullest extent permitted by law, the website and its content are provided “as is” and “as available,” without express or implied warranties. Riverbend Medical Group does not warrant that content is complete or error-free, that the site will meet every user's requirements, or that access will be secure or uninterrupted. This section does not exclude a warranty or right that cannot be excluded under applicable law.

Limitation of liability

To the fullest extent permitted by law, Riverbend Medical Group and its physicians, employees, and representatives will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of, or inability to use, this website or reliance on its general information. This includes loss of data or interruption of access. Nothing in these terms limits liability where such a limit is prohibited by law, or changes any rights you may have concerning clinical care.

Indemnification

To the extent permitted by law, you agree to be responsible for claims, losses, and reasonable expenses arising from your material breach of these terms or your unlawful misuse of the website, including use that infringes another person's rights. This section does not require you to indemnify Riverbend Medical Group for its own conduct where applicable law does not permit that result.

Governing law

These terms are governed by the laws of the State of Ohio, without regard to its conflict-of-law principles. Subject to applicable law, any court proceeding relating to these terms or use of the website must be brought in a state or federal court located in Franklin County, Ohio, and you consent to that court's jurisdiction.

Changes to these terms

We may revise these terms when our website, services, or legal requirements change. The effective date at the top of this page identifies the current version. Updated terms apply when posted. Your continued use of the website after a change means you accept the revised terms to the extent permitted by law. Please review this page periodically.

Contact us

Questions about these terms may be directed to:

Riverbend Medical Group
Attn: Practice Manager
655 N High Street, Suite 210
Columbus, OH 43215
(614) 938-2740